BetVickers Casino Privacy Policy

At BetVickers Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our website at betvickers.com, our mobile platform, or the BetVickers app. We are committed to handling your data responsibly and in full compliance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you agree to the practices described in this document.

Who We Are

We are J R & S Leisure Ltd, a company incorporated under the laws of England and Wales (company number 16172957), with our registered office at 1 Temple Building(s), Middleton St George, Darlington, Co Durham DL2 1EA. We operate BetVickers Casino and are licensed and regulated by the UK Gambling Commission under licence number 66877. As the data controller, we are responsible for your personal information and how it is handled across all our services, including the betvickers casino login portal, the BetVickers app, and any associated mobile applications.

Information We Collect

Here at BetVickers, we collect several categories of personal data to provide you with a safe, legal, and enjoyable gambling experience. The information we gather includes, but is not limited to:

Full name, date of birth, and residential address — required for identity verification and KYC compliance
Email address and telephone number — used for account communication and customer support
Payment information, including debit card details — needed to process deposits and withdrawals
Government-issued identification documents such as passport, driving licence, or residence permit
Source of funds evidence, including payslips, bank statements, pension records, or proof of winnings
Login credentials, IP addresses, and device information when you use the betvickers login or betvickers casino login
Gameplay activity, transaction history, and betting behaviour
Communications with our customer support team via email or live chat
Credit reference data obtained from authorised third-party credit agencies

How We Use Your Information

Our BetVickers platform uses the personal data we collect for the following purposes:

To verify your identity and age in compliance with UK Gambling Commission requirements before any deposit, wager, or free-to-play activity
To manage your account, process transactions, and deliver the services you request
To detect and prevent fraud, money laundering, collusion, or any other prohibited or unlawful activity
To comply with our legal and regulatory obligations under UK gambling and anti-money laundering law
To communicate with you about your account, including security alerts, transaction confirmations, and support responses
To send you promotional information about BetVickers casino bonus offers, the betvickers bonus programme, and other relevant updates — where you have consented to receive such communications
To monitor responsible gambling activity and apply safer gambling tools when necessary
To improve the functionality and security of the BetVickers app and website
To investigate complaints, malfunctions, or disputes in accordance with our Terms and Conditions

Legal Basis for Processing

We at BetVickers process your personal data on one or more of the following legal grounds:

Contractual necessity — processing is required to fulfil our obligations under the agreement we have with you when you register an account
Legal obligation — we must process certain data to comply with UK gambling regulations, anti-money laundering requirements, and GAMSTOP integration obligations
Legitimate interests — we process data to protect the integrity of our platform and prevent fraud
Consent — where you have explicitly opted in to receive marketing communications or participate in certain features

Sharing Your Information

At Bet Vickers, we do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers where necessary, including:

Identity and age verification agencies to meet KYC and AML requirements
Credit reference agencies for fraud prevention and financial risk assessment
Payment processors and banking partners to facilitate secure deposits and withdrawals
GAMSTOP and other self-exclusion scheme operators as required by the Gambling Commission
IBAS (Independent Betting Adjudication Service) if a complaint is escalated beyond our internal resolution process
Law enforcement, regulatory authorities, or the UK Gambling Commission where we are legally required to disclose information
White-label technology partners who assist in operating the BetVickers platform

All third parties we work with are required to process your data securely and in accordance with applicable data protection law.

Data Retention

Our BetVickers Casino retains your personal data for as long as your account remains active and for a further period as required by law. UK anti-money laundering regulations typically require us to retain transaction records and identity documents for a minimum of five years after the end of a business relationship. If your account becomes inactive — defined as no login for 12 consecutive months — we will attempt to contact you before applying our inactivity policy.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data held by Bet Vickers Casino:

Right of access — you may request a copy of the personal data we hold about you
Right to rectification — you may ask us to correct inaccurate or incomplete information
Right to erasure — in certain circumstances, you may request that we delete your data
Right to restrict processing — you may ask us to limit how we use your data
Right to data portability — you may request your data in a structured, machine-readable format
Right to object — you may object to certain types of processing, including direct marketing
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@betvickers.com. We will respond within the timeframes required by applicable law.

Security of Your Data

We are committed to protecting your personal information using appropriate technical and organisational safeguards. Our BetVickers Casino platform employs industry-standard encryption and access control measures to prevent unauthorised access, disclosure, or loss of data. We regularly review our security practices to ensure they meet or exceed regulatory expectations.

Cookies

When you use the BetVickers app or visit betvickers.com, we use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse how our services are used. You can manage your cookie preferences through your browser settings. For full details, please refer to our separate Cookie Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data at BetVickers Casino, please reach out to our team:

Email: info@betvickers.com
Phone: 01325 402001 (lines open 10:00–21:00)
Live Chat: available on-site, 10:00–21:00
Post: J R & S Leisure Ltd, 1 Temple Building(s), Middleton St George, Darlington, Co Durham DL2 1EA

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, the UK's independent data protection authority.

Content updated: July 21, 2026